Customer Support Assistant

Responsibilities

• Provide exceptional customer service by managing inquiries via telephone, email, or chat.
• Register and track customer tickets and requests within the system.
• Provide clear information regarding products, services, and logistics processes.
• Escalate complex cases to the appropriate departments when necessary.
• Follow up on customer issues until full resolution is achieved.
• Maintain professional and empathetic communication with all users.
• Support the updating of databases and customer service reports.

Requirements

• High school diploma (Preparatoria concluida) or currently pursuing a Bachelor's degree (Licenciatura en curso).
• Minimum of 6 months of experience in customer service roles, preferably in warehouses or distribution centers.
• Intermediate to advanced proficiency in Microsoft Outlook, Excel, and Teams.
• Advanced customer service and communication skills.
• Availability to work Monday to Sunday from 10:00 AM to 7:00 PM, with rotating days off during the week.

Benefits

• Statutory benefits plus additional premiums (Primas superiores a la ley).
• Life insurance.
• Grocery vouchers (Vales de despensa) at 10% additional.
• Monthly performance bonus of 25% additional.

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We value talent, diversity, and inclusion as pillars of our success, offering innovative solutions that connect people and businesses across the country.