Customer Support Assistant

Responsibilities

• Attend to and follow up on service reports in a timely and efficient manner
• Contact customers regarding incomplete shipment data to collect correct information and ensure on-time delivery
• Manage merchandise by scanning incoming and outgoing shipments within the assigned area
• Provide high-quality support and assistance to customers to ensure satisfaction and adherence to service indicators

Requirements

• Minimum education level: Bachillerato (High School)
• At least 6 months of experience in customer service
• Strong customer management skills
• Ability to work effectively in a team environment

Benefits

• Competitive monthly salary
• Life insurance
• Grocery vouchers (Vales de despensa)
• Benefits exceeding legal requirements (Prestaciones superiores a las de Ley)

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. Driven by a passion for connecting people and businesses, we value talent, diversity, and inclusion as the pillars of our success.