Customer Support Assistant

Responsibilities

• Provide exceptional customer service by resolving inquiries regarding shipments, collections, and deliveries.
• Monitor shipment status within the system and support the coordination of timely deliveries.
• Perform loading, unloading, and stacking of packages in assigned areas following safety and operational standards.
• Capture sender and recipient data into the system to generate shipping guides.
• Prepare Excel reports containing accurate information regarding delivery status and progress.

Requirements

• High school diploma completed or an ongoing/incomplete Bachelor's degree.
• Minimum of 6 months of experience in customer service roles, preferably in warehouses or distribution centers.
• Basic proficiency in Microsoft Outlook, Excel, and Teams.
• Advanced customer service skills.

Benefits

• Life insurance.
• Grocery vouchers (10% additional).
• Monthly performance bonus (25% additional).
• Statutory premiums above the legal requirement.

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We value talent, diversity, and inclusion as pillars of our success, offering innovative solutions that connect people and businesses through our extensive distribution network.