Customer Support Assistant

Responsibilities

• Receive customer orders and capture information in the Interactive Command System (SCI) to generate shipping guides.
• Generate daily manifest reports to document all generated guides for scheduled routes and end-of-day closing reports.
• Monitor shipment status and location through tracking systems to ensure successful delivery.
• Escalate special requests, such as unscheduled pickups or delivery issues, to account executives or sales advisors.
• Maintain and update the database within the Command system, including sender and recipient information.

Requirements

• High school diploma (Preparatoria) or Technical Degree (Carrera Técnica).
• 1 year of experience in Customer Service or as an Administrative Assistant.
• Proficiency in Microsoft Office for result analysis and presentations.
• Strong attention to detail and ability to provide personalized customer service.

Benefits

• Growth opportunities within the company.
• Productivity bonuses.
• Grocery vouchers (Vales de despensa).
• Benefits exceeding legal requirements (Primas superiores a la ley).

About the Company

Estafeta is a leader in Mexican logistics with over 45 years of experience. We are driven by a passion for connecting people and businesses, valuing talent, diversity, and inclusion as the pillars of our success.