Customer Support Assistant

Responsibilities

• Provide exceptional customer service by managing inquiries regarding shipments, collections, and deliveries.
• Monitor shipment status within the system to support timely delivery coordination.
• Handle daily customer communications via email to resolve doubts and issues immediately.
• Prepare accurate Excel reports regarding shipment status and delivery progress.

Requirements

• High school diploma or technical degree completed.
• Minimum of 6 months of experience in customer service or operational roles, preferably in warehouses or distribution centers.
• Intermediate proficiency in Microsoft Outlook, Excel, and Teams.
• Advanced customer service and communication skills.

Benefits

• Life insurance.
• Above-law legal premiums.
• Grocery vouchers (10% additional).
• Monthly performance bonus (25% additional).

About the Company

Estafeta is a leader in Mexican logistics with over 40 years of experience. We value talent, diversity, and inclusion, providing innovative solutions that connect people and businesses across the country.