Customer Support Assistant

Responsibilities

• Assist customers with service requests, product inquiries, and various opportunities.
• Ensure customer satisfaction through comprehensive follow-up and cross-departmental coordination.
• Resolve customer contacts promptly across multiple communication channels.
• Maintain accurate records of customer interactions and transactions using internal tools.
• Identify potential cross-selling opportunities and direct them to the sales team.
• Manage high volumes of inbound and outbound calls and emails daily.
• Provide level II technical support and resolve backoffice tickets.
• Conduct medium-complexity investigations to solve customer issues.

Requirements

• Minimum 1 year of experience in customer service, customer support, or customer experience roles.
• Basic conversational and written English skills.
• Strong communication, problem-solving, and active listening skills.
• High attention to detail and a professional, diplomatic demeanor.
• Ability to work in an agile environment and a passion for continuous learning.

Preferred Qualifications

• Previous experience in the healthcare or technology sectors.
• Proficiency with MS Office suite.
• Experience using CRM tools and Salesforce.
• Higher education or equivalent professional experience.

Benefits

• Health and well-being programs to support physical and mental health.
• Employee-exclusive discounts on Invisalign products.
• Access to online learning resources and individual development support.
• An inclusive, global workplace that fosters collaboration and belonging.

About the Company

Align Technology is a medical device company that transforms smiles and changes lives. We revolutionized the orthodontic industry with the Invisalign system and continue to push the boundaries of innovation through digital ecosystems, artificial intelligence, and advanced material science.