Customer Support Analyst II

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat
• Resolve support and product issues through triage, routing, and resolution
• Analyze customer interactions and maintain logs within Salesforce
• Collaborate with Problem Management and Product teams to identify system deficiencies
• Monitor and respond to customer cases and system alerts within response time goals

Requirements

• 2+ years of relevant customer service experience
• Bachelor's degree or equivalent combination of training and experience
• Strong troubleshooting and root cause analysis skills
• Ability to grasp technical concepts accurately
• Proficiency in managing multiple tasks in a dynamic environment
• Ability to work US shifts

About the Company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.