Customer Support Analyst I

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat
• Resolve support and product issues through inbound request triage and routing
• Analyze customer interactions and maintain logs within Salesforce
• Collaborate with Problem Management and Product teams to identify system deficiencies
• Monitor and respond to customer cases and system alerts within response time goals
• Use knowledgebase articles and training to develop functional product expertise

Requirements

• 1-3 years of relevant customer service experience
• Bachelor's degree or equivalent combination of training and experience
• Strong troubleshooting and root cause analysis skills
• Ability to grasp technical concepts with accuracy
• Excellent interpersonal and professional communication skills
• Ability to work flexible US shifts
• Must be able to work onsite in Hyderabad

About the Company

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.