Customer Support

Responsibilities

• Provide direct support to customers throughout the inquiry-to-cash process, including quotations, negotiation, and order fulfillment
• Manage order acknowledgment, order backlog follow-up, and logistics support
• Handle invoicing and assist with accounts receivable (AR) payment chasing
• Promote spare parts through proactive cross-selling and up-selling approaches
• Respond quickly to customer inquiries regarding order status and delivery dates

Requirements

• Bachelor's degree or above, with a preference for an Engineering major
• Minimum of 1 year of experience in B2B sales, customer support, or business development
• Fluency in both verbal and written English and Mandarin
• Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
• Strong problem-solving skills and a collaborative teamwork mentality
• Ability to work proactively in a fast-paced, changing environment

About the Company

Alfa Laval is a global leader in developing technologies that inspire progress in vital areas, including energy, food, water, and shipping. We are dedicated to pioneering solutions for a more resourceful and less wasteful world, helping our customers unlock the full potential of precious resources.