Customer Support Agent

Responsibilities

• Respond to customer inquiries via email, chat, and phone regarding ticket purchases, mobile tickets, and refunds.
• Assist fans with account-related issues, event access, and entry questions.
• Troubleshoot technical issues related to the ticketing platform.
• Accurately document all customer interactions within CRM systems.
• Escalate complex cases to specialized internal teams such as Event Operations or Technical Support.
• Handle high-pressure situations during major event on-sales and peak periods.

Requirements

• Fluency in both French and Dutch.
• Good command of the English language.
• Previous experience in customer service, helpdesk, or support roles.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Proficiency with digital tools and online platforms.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional under pressure.

Preferred Qualifications

• A passion for music, entertainment, and live events.
• Experience working in a fast-paced, high-volume support environment.

About the Company

Ticketmaster is part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people around the world to the live events they love. We operate as the world’s largest ticket marketplace and a leading global provider of enterprise tools for the live entertainment industry.