Customer Support Agent

Responsibilities

• Handle incoming calls, emails, and social media to provide customers with help, advice, and guidance
• Identify the cause of hardware/software faults and provide solutions
• Resolve issues over the phone, email, or onsite via parts and engineer dispatch
• Work with the Technical Account Management team to monitor and track issues for fast resolution
• Document recurring customer problems and share information with technical team members

Requirements

• Native-level Slovenian speaking and writing skills
• Fluent English (strong B2 level)
• Good computer handling skills
• Excellent problem-solving and research skills
• Strong communication and negotiation skills
• Service-oriented and professional attitude
• Valid European passport

Benefits

• Hybrid working model after probation period
• Performance bonus of up to 10% of monthly salary
• 5,85€/day meal voucher
• €50 monthly commuting allowance
• 5 extra personal days for emergencies
• Fully paid 3-week training program
• Access to specialized LinkedIn training courses
• Multisport Card
• Employee Assistance Program
• Referral Program