Posted 23 days ago
Customer Support Agent
iSchoolCustomer Support Agent
Perks & benefits
Education AllowanceMedical InsurancePaid Leave
Requirements
1+ years customer support experience, Chat and call proficiency, Strong communication skills, Technical troubleshooting ability, Multitasking skills
Skills
Troubleshooting
About the role
Responsibilities
- Respond to customer inquiries via live chat and phone calls promptly and professionally
- Assist with troubleshooting and resolving customer issues related to the e-learning platform
- Provide guidance on course selection, enrollment processes, and general account management
- Document conversations and customer feedback in internal systems
- Work closely with the technical team to escalate complex issues
- Contribute to improving customer support processes and share insights with the team
Requirements
- 1+ years of experience in customer support, particularly via chat and calls
- Exceptional communication and interpersonal skills
- Strong ability to multitask and manage time effectively
- Technical proficiency to troubleshoot common user issues
- Ability to work collaboratively as part of a team
- Passion for technology and education
Benefits
- Competitive Salary
- Incentives and Bonuses
- Medical Insurance
- Learning & Development Opportunities
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iSchool · Nasr City
