Customer Support Agent

About the Company

Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.

Responsibilities

• Provide friendly, efficient, and accurate support to customers through chat and email
• Troubleshoot product questions, account issues, payments, and general inquiries
• Follow internal procedures to ensure compliance, safety, and customer protection
• Escalate cases when needed to FinCrime, Tech, or Product teams
• Work in rotating shifts, including occasional weekends, to support our European customer base
• Collaborate with teammates to improve processes and customer experience
• Maintain clear documentation and contribute to a continuously improving knowledge base
• Represent the voice of the customer internally, helping shape future improvements

Requirements

• Excellent written and spoken English
• Strong communication skills
• Attention to detail and a problem solving mindset
• Comfortable working in rotational shifts
• Curious, motivated, and eager to learn about fintech, payments, and crypto
• Previous experience in customer support is a plus
• Eligibility to work in Portugal
• In office presence in the center of Porto (Baixa)

Benefits

• Above market rate salary for junior roles
• Health insurance with dental coverage
• Meal allowance
• All the tech you need (laptop and accessories)
• Real career development opportunities