Customer Support Agent

About the Company

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly.

Responsibilities

• Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes
• Follow-up with customers to ensure resolutions stick
• Solve customer problems by collaborating with the rest of the ARQ team
• Propose product improvements to decrease workload and improve user experience
• Execute tasks beyond the immediate scope of work to support company growth

Requirements

• Fluency in English and Spanish and/or Portuguese (verbal and written)
• At least 2 years of experience in Customer Support
• Strong problem-solving skills with ability to identify root causes
• High level of empathy and attention to detail
• Resourceful and driven team player

Benefits

• Competitive salary
• Discretionary performance cash bonus
• Latest technology to work with
• Strong team to help improve your skills