Customer Support After Sales

About the Company

Enpal is Germany's first green unicorn, working towards a goal of solar panels on every roof, storage in every house, and electric cars in every garage. Through their AI-supported platform Enpal.One+, they provide integrated solutions for decentralized energy, including solar systems, battery storage, wallboxes, and heat pumps.

Responsibilities

• Support customers with their inquiries and concerns via telephone and email
• Act as the primary point of contact for customer requests
• Work within a fixed team to process and forward customer issues
• Collaborate closely with various operational teams to solve problems structurally
• Participate in regular training regarding products, processes, and internal workflows

Requirements

• Very good German language skills (minimum C1 level) in speaking and writing
• Strong communication, empathy, and solution-oriented mindset
• Team player with a positive and open attitude
• Previous experience in customer service or similar roles, or motivated career changers
• High value placed on reliable and service-oriented customer care

Benefits

• Attractive salary package including an unlimited commission model
• Company car or a travel budget
• Opportunity to work in a diverse, international team of over 65 nationalities
• Transparent all-hands meetings and an open feedback culture
• Regular team and company events