Customer Support Advisor

Responsibilities

• Act as the key point of contact for dental practitioners, patients, and internal teams via phone and email.
• Provide first-level technical support, billing assistance, and order tracking.
• Support practitioners during their initial onboarding with ResMed appliances through welcome calls and administrative guidance.
• Manage and process orders for both domestic (France) and export markets.
• Handle credits, refunds, and ensure dossier compliance.
• Assist in the processing and resolution of customer complaints.
• Collaborate with Marketing, R&D, and Technical Support to share field insights.
• Propose process improvements and support the development of junior advisors.

Requirements

• Minimum 3 years of experience in Customer Relations.
• Proficiency in the Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Demonstrated autonomy and leadership qualities.
• Strong sense of service and ability to work effectively within a team.

Benefits

• 4-day work week (35 hours per week) to support work-life balance.
• Bonus plan, profit sharing, and employee participation schemes.
• Employee referral program and privileged share ownership program.
• Meal vouchers, on-site dining area, and health insurance.
• 50% transport reimbursement and access to CE benefits.
• Real opportunities for internal career advancement.

About the Company

ResMed is a global leader in medical technologies serving people with sleep apnea, COPD, and other respiratory conditions. Operating in over 140 countries, we create life-changing digital health solutions and cloud-connected devices that empower millions to live happier, healthier lives through better sleep and breathing.