Customer Support Advisor

Responsibilities

• Respond to customer requests regarding account administration, billing, and order follow-up via phone, email, and chat
• Handle customer escalations and guide users through correct company processes
• Provide regular updates to customers regarding the status and resolution of their requests
• Offer after-sale support, including order tracking and payment follow-up
• Participate in team missions to support customer loyalty programs
• Work flexible shifts, including weekends and/or nights

Requirements

• Proficiency in Portuguese, English, and Spanish
• Strong time management and prioritization skills
• Customer-centric mindset with a desire to make a positive impact
• Ability to work in an international, multicultural environment
• Willingness to work shift patterns (nights and weekends)

Benefits

• Hybrid remote work policy
• Employee shareholding plan
• Service recognition program
• Subsidies for holiday and sports activities
• Access to an online learning and certification platform
• Digital medical and social support services

About the Company

OVHcloud is a major player in the Open and Responsible Cloud industry, dedicated to championing the freedom to innovate and building the future of cloud computing together.