Customer Support Administrator II

Responsibilities

• Provide routine end-to-end IT support and technical assistance to internal employees.
• Set up and configure PC/Mac computer systems, peripherals, and endpoint devices.
• Coordinate the setup and decommissioning of IT assets following internal guidelines.
• Execute troubleshooting steps for common IT issues and conduct post-resolution follow-ups.
• Log and track all support requests and incidents accurately within ServiceNow.
• Maintain and manage the inventory of IT equipment and supplies.
• Perform 'smart hands' tasks and escort IT vendors on-site as directed.

Requirements

• 1–2 years of relevant experience in an IT support or help desk role.
• Experience using ticket tracking systems such as ServiceNow.
• Basic knowledge of PC and Mac operating systems.
• Proficiency with Microsoft Office products and applications.
• Ability to perform basic network troubleshooting.
• Ability to perform routine technical tasks independently within a defined scope.

Preferred Qualifications

• Experience providing IT support in a corporate environment.
• Ability to assist with basic audio/visual or conference room equipment support.
• Exposure to fundamental IT asset management processes.

Benefits

• Benefits that go beyond Mexican labor law to ensure well-being.
• A collaborative and inclusive work environment.
• Opportunities for continuous professional growth and skill development.
• Access to cutting-edge tools and a supportive team.

About the Company

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions. We help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry.