Customer Support Administrator II

Responsibilities

• Perform routine end-to-end IT support for internal employees following established procedures
• Set up and configure PC/Mac computer systems, peripherals, and endpoint devices
• Coordinate the setup and decommissioning of IT assets according to management guidelines
• Guide employees through the installation of approved applications and hardware
• Execute troubleshooting steps for common IT issues and conduct post-resolution follow-ups
• Log and track all support requests and incidents accurately within ServiceNow
• Maintain and manage the inventory of IT equipment and supplies
• Perform 'smart hands' tasks and escort IT vendors on-site following security protocols

Requirements

• 1–2 years of relevant experience in an IT support or help desk role
• Experience using ticket tracking systems such as ServiceNow
• Basic knowledge of PC and Mac operating systems
• Proficiency with Microsoft Office products and applications
• Ability to perform basic network troubleshooting

Preferred Qualifications

• Experience providing IT support in a corporate environment
• Ability to assist with basic audio/visual or conference room equipment support
• Exposure to fundamental IT asset management processes

Benefits

• Benefits that go beyond Mexican labor law to ensure well-being
• A collaborative and inclusive work environment
• Opportunities for continuous professional growth and skill development
• Access to cutting-edge tools and a supportive global team

About the Company

ADI Global Distribution is a leading global wholesale distributor serving commercial and residential markets. As part of the Resideo family, we provide technology-driven solutions that help homeowners and businesses stay connected and in control of their comfort, security, and energy use.