Customer Success Support Associate & Executive Assistant

About the Company

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space, we are setting the new standard in healthcare technology.

Responsibilities

• Serve as an executive assistant to the Vice President, including scheduling, email prioritization, and inbox management
• Provide general operational support to the Customer Success team
• Manage client onboarding projects, including CRM management and data transfer organization
• Utilize Asana for project management and tracking onboarding KPIs
• Develop and maintain process documentation and onboarding slide decks
• Collaborate cross-functionally with sales, support, and data transfer teams
• Travel to in-person sales and support meetings or conferences occasionally

Requirements

• Background and/or degree in physical, occupational, or speech therapy industry
• Proficiency in project management software
• Exceptional verbal and written communication skills
• Highly organized and able to work autonomously
• Ability to work onsite in Hoboken, NJ
• Occasional weekend availability for client data transfers

Preferred Qualifications

• Technical software skills or education
• Project management skills or education
• At least 1 year of experience in B2B SaaS implementation, onboarding, or project management