Customer Success

About the Company

Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and benchmarking tools. Backed by 8VC and Spark Capital, we are a team of optimistic product builders on a mission to accelerate innovation in the private markets.

Responsibilities

• Cultivate long-term relationships with customers and key stakeholders from senior executives to power users
• Develop a deep understanding of customer business requirements to drive successful outcomes and lifetime value
• Proactively manage relationships throughout the customer lifecycle, from deployment to renewal
• Drive platform utilization and provide best practice recommendations
• Own renewals and upsells for an assigned book of customers, including churn risk mitigation and revenue forecasting
• Lead recurring Partnership Reviews to align on business priorities and product roadmaps
• Act as a customer advocate to Product and Engineering teams

Requirements

• 7+ years of relevant experience in a client-facing role (Customer Success or Account Management)
• Proven track record of developing strategic customer relationships and driving value realization
• Experience managing and closing renewals and upsells
• Strong executive presence with ability to influence C-level decision-makers
• Ability to work independently in a high-growth environment
• Excellent time management, prioritization, and communication skills

Benefits

• 100% coverage for medical, dental, and vision insurance for you and dependents (USA)
• Flexible vacation policy
• 12 weeks of paid parental leave (USA)
• Complete business and financial transparency
• Regular company offsites at exciting destinations