Customer Success Specialist

Responsibilities

• Lead the execution of open innovation projects for external clients, ensuring quality results and tangible business impact.
• Define project implementation plans, including scope, actions, schedules, resources, and team coordination.
• Manage project P&L to ensure financial objectives, quality standards, and profit margins are met.
• Act as the primary point of contact for clients, managing expectations and maintaining continuous communication.
• Orchestrate open innovation tasks such as startup scouting, curation, and designing innovation programs.
• Coordinate events including Pitch Days, Innovation Days, and Demo Days.
• Manage relationships with mentors, partners, and stakeholders within the innovation ecosystem.
• Collaborate with internal departments such as finance, legal, investment, and communications to ensure smooth execution.

Requirements

• Proven experience in Project Management of complex projects.
• Experience managing open innovation projects or programs involving corporations and startups.
• Strong financial management skills, specifically managing P&L.
• Ability to build and track detailed action plans and project schedules.
• High level of proficiency in both Spanish and English.
• Strong leadership skills with the ability to influence without hierarchical authority.
• Strategic vision and a results-oriented mindset.

Preferred Qualifications

• Experience in designing, implementing, and optimizing automated processes to improve operational efficiency.
• Proficiency in using Artificial Intelligence tools for task and process automation within client projects.
• Experience working in dynamic, multifunctional, and fast-paced environments.

Benefits

• Participation in high-impact, transformative digital transformation projects.
• Opportunities for professional development, global training, and internal mobility.
• Work-life balance through flexible working arrangements.
• 27 working days of vacation.
• Comprehensive social benefits including life and accident insurance, medical insurance for family, and meal vouchers.
• Flexible compensation plans and pension plans.

About the Company

Telefónica is a global telecommunications and technology company that connects people, businesses, and communities through next-generation networks and advanced digital solutions like cloud, AI, IoT, and cybersecurity. This role is part of Wayra, Telefónica's corporate venture capital and open innovation hub, which connects startups and corporations to drive real business impact.