Customer Success Specialist

Responsibilities

• Serve as the primary point of contact for customers after go-live, owning the ongoing relationship and ensuring a smooth transition from implementation to long-term success
• Manage a book of business consisting of existing Restream customers on self-serve and Enterprise plans
• Conduct regular customer check-ins to maintain relationships and identify opportunities to improve outcomes
• Monitor account health, product adoption, and usage trends to proactively identify risks
• Perform initial onboarding and adoption support for new customers
• Act as the escalation point for ongoing customer issues, coordinating with Support, Billing, and Technical teams
• Maintain and grow the revenue base by managing retention, renewals, and expansion opportunities
• Identify and drive upsell or expansion opportunities

Requirements

• Passion for live streaming, content creation, and video technology
• Commitment to achieving measurable results in customer satisfaction, retention, and upsell
• Ability to efficiently manage multiple accounts and prioritize tasks
• Strong phone, written, and verbal communication skills with excellent presentation skills
• Proficiency in analyzing customer data and KPIs to make data-driven decisions
• Experience working with senior and executive level customer contacts

About the Company

Restream is the #1 multi-streaming solution, enabling organizations to communicate live with their customers across 20+ channels including YouTube, LinkedIn, Facebook, Instagram, and TikTok.