Customer Success Specialist

Responsibilities

• Serve as the primary point of contact for customers post-go-live, managing the ongoing relationship and ensuring long-term success.
• Manage a book of business consisting of existing Restream customers on self-serve and Enterprise plans.
• Conduct regular customer check-ins to understand evolving needs and identify opportunities for improved outcomes.
• Monitor account health, product adoption, and usage trends to proactively identify risks and expansion opportunities.
• Perform initial onboarding and adoption support to ensure strong engagement throughout the customer lifecycle.
• Act as an escalation point for customer issues, coordinating with Support, Billing, and Technical teams for resolution.
• Drive revenue growth by managing retention, renewals, and identifying upsell opportunities.

Requirements

• Strong phone, written, and verbal communication skills with excellent presentation abilities.
• Proficiency in analyzing customer data and key performance indicators to make data-driven decisions.
• Proven experience working with senior and executive-level customer contacts.
• Excellent time management skills with the ability to prioritize tasks across multiple accounts.
• A passion for live streaming, content creation, and video technology.

Preferred Qualifications

• Experience in a fast-evolving SaaS or media technology environment.
• Ability to adapt strategies quickly to meet evolving customer expectations and industry trends.

Benefits

• Competitive cash compensation and equity packages.
• Direct reporting line to the Chief Revenue Officer.
• Commitment to professional development and career mentorship.

About the Company

Restream is the #1 multi-streaming solution, enabling organizations to communicate live with their customers across 20+ channels including YouTube, LinkedIn, Facebook, and TikTok. Since 2015, Restream has inspired over 11 million people worldwide to share their stories through live video.