Customer Success Specialist

Responsibilities

• Drive adoption of StrokeViewer, Nicolab Assist, and other solutions across hospitals and regional stroke networks in EMEA.
• Build and maintain strong relationships with clinicians, hospital leadership, and Key Opinion Leaders (KOLs).
• Monitor customer usage, retention, and success KPIs to identify risks and drive proactive engagement.
• Develop and execute Customer Success Plans, including regular reviews of adoption goals and operational priorities.
• Act as the "Voice of the Customer" by collaborating with Product, Development, and Commercial teams to address user needs.
• Deliver training programs and support customer communications regarding product updates and release notes.
• Support post-market surveillance by documenting and escalating customer feedback and product observations.

Requirements

• 2+ years of experience in customer success, account management, or a related role within the healthcare industry (or 2+ years of hospital experience).
• Deep understanding of clinical workflows and the challenges faced by healthcare professionals in hospital environments.
• Strong analytical and problem-solving skills with the ability to interpret usage data and adoption trends.
• Professional fluency in English.
• Tech-savvy with a customer-centric mindset.
• Excellent communication and relationship-building skills.

Benefits

• Opportunity to make a tangible difference in patient lives and clinical outcomes.
• Flexible employment options including full-time, part-time, or freelance.
• Flexible working hours and hybrid work model.
• Laptop and home office/IT equipment.
• Employee Stock Option Plan (ESOP).
• Extensive learning and development opportunities, including professional certifications and LinkedIn Learning access.

About the Company

Nicolab is an AI healthcare company dedicated to revolutionizing stroke care. Founded by leading researchers following the acclaimed MR CLEAN trial, we develop high-accuracy AI algorithms like StrokeViewer to assist clinicians in making critical decisions. Our technology directly contributes to improving patient outcomes and reducing long-term disability. Headquartered in Amsterdam, we are a growing global company at the forefront of clinical research and AI innovation.