Customer Success Specialist

Responsibilities

• Drive customer success outcomes including renewal rates, churn reduction, and revenue expansion through cross-sell and up-sell
• Define and optimize the customer lifecycle by mapping journeys and standardizing interventions
• Manage core activities such as onboarding, training, support, and renewals
• Measure effectiveness by defining operational metrics and tracking systems
• Deliver sales-related advice and strategies to high-level customer roles
• Enhance efficiency through technology, webinars, and continuous learning
• Align customer success goals across Marketing, Product, Sales, Finance, and Executive teams
• Produce two pieces of blog content per month, including case studies and best practices

Requirements

• 3+ years of experience in leading customer-facing organizations
• Strong grasp of software and process technology
• Ability to manage influence through persuasion and negotiation
• Combined background in post-sale account management and sales
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Excellent communication, presentation, and writing skills for emails and blog posts
• Experience within a software company preferred

About the Company

LeadFuze helps customers acquire more customers by providing tools and strategies to drive growth and value.