Customer Success Specialist

Responsibilities

• Coordinate and oversee the quality control process for reservations
• Communicate with customers and operators to ensure accuracy of information
• Provide active trip support by communicating with customers, dispatch, and drivers during service
• Act as a liaison for sales team members to ensure service fulfillment
• Support the sales team with account management, reservation entry, and CRM updates
• Manage inbound phone lines and Olark chat to qualify prospects and close sales
• Provide reports from the CRM and assist with account management
• Liaise with Supplier Relations, IT, and Accounting as needed

Requirements

• High School Graduate (Associate or Bachelor’s degree preferred)
• Ability to communicate effectively in verbal and written English
• Strong time management and attention to detail
• Proficiency in Google Suite, Microsoft Excel, and Google Sheets
• Knowledge of CRM applications, preferably Zoho CRM
• Ability to perform basic mathematical calculations

Preferred Qualifications

• Experience in the travel and tour industry
• Experience with bus operators in sales or operations roles
• Experience with reservation systems and online chat tools

About the Company

Global Charter Services, Inc. provides professional bus charter and transportation services.