Customer Success Specialist

About the Company

At EliseAI, we're improving the industries that matter most: housing and healthcare. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

Responsibilities

• Partner with Customer Success Managers to onboard customers and ensure successful implementation
• Develop deep knowledge of the EliseAI platform to provide insight-driven recommendations
• Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
• Monitor usage data and health metrics using tools like PlanHat, Zendesk, and Slack
• Host onboarding webinars and customer training sessions
• Collaborate cross-functionally with Product, Support, and Sales teams to advocate for customer needs
• Recommend and implement process improvements to increase team efficiency

Requirements

• 1–3 years of professional experience in customer-facing, project coordination, or support roles
• Strong communication skills and an organized working style
• Ability to navigate ambiguity and collaborate across multiple teams
• Interest in growing into a full Customer Success Manager role
• Experience in SaaS, real estate, or healthcare industries is a plus
• Familiarity with tools like PlanHat, Zendesk, or Slack is a plus
• Willingness to work in person at our office 4-5 days a week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits and 401k
• Fitness & home services stipend
• All meals covered in the office
• Unlimited vacation and paid holidays