Posted 7 hours ago
Customer Success Specialist
DoorDashCustomer Success Specialist
Perks & benefits
Medical InsuranceCommissionPaid LeaveFamily Medical Insurance
Requirements
2+ years Customer Success experience, High-volume portfolio management, Data-driven decision making, Strong communication skills
Skills
customer successAccount Management
About the role
Responsibilities
- Manage a high-volume book of business through scaled and digital engagement
- Drive customer adoption and retention across a large SMB portfolio
- Execute repeatable success motions for onboarding and product adoption
- Identify upsell opportunities for Account Management
- Leverage data to track ROI, product usage, and customer health
- Partner with cross-functional teams to improve scaled customer experiences
Requirements
- 2+ years of experience in Customer Success, Account Management, or similar
- Experience managing a large book of business or high volume of customers
- Strong verbal and written communication skills
- Highly organized and operationally minded
- Data-driven with ability to interpret customer metrics
- Prior experience in hospitality or restaurant industry is a plus
Benefits
- 401(k) with employer matching
- 16 weeks of paid parental leave
- Medical, dental, and vision benefits
- Wellness and commuter benefits
- Flexible paid time off and paid sick leave
- Sales commission opportunities
About the Company
DoorDash is a technology and logistics company on a mission to empower local economies. We are expanding from food delivery to becoming the go-to platform for all local goods.
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DoorDash · Chicago
