Customer Success Specialist

About the Company

BizzyCar is an innovative software platform that enhances automotive dealership service operations by streamlining service appointments, recall management, mobile service, customer engagement, and retention. Our mission is to empower dealerships to maximize operational efficiency, boost revenue, and enhance customer satisfaction.

Responsibilities

• Become a subject matter expert on BizzyCar’s platform, processes, and use cases
• Lead customer onboarding and training, including portal setup and configuration
• Manage a portfolio of customer accounts in a high-volume environment
• Conduct regular account reviews to identify adoption gaps and retention risks
• Support renewals, upsells, and expansions by aligning solutions to customer goals
• Act as the voice of the customer by capturing feedback for internal teams
• Collaborate with Sales to ensure smooth handoffs
• Monitor customer support tickets to ensure timely resolution

Requirements

• Native-level fluency in French and English
• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role, preferably in SaaS or technology
• Strong communication skills for leading customer presentations
• Ability to work with data to guide customer discussions
• Highly organized with strong time-management skills

Preferred Qualifications

• Experience as a Customer Success Specialist
• Automotive or dealership industry experience