Customer Success Specialist

About the Company

BizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations. Our platform helps dealers streamline recall management, service scheduling, mobile service, and customer engagement.

Responsibilities

• Become a subject matter expert on BizzyCar’s platform, processes, and use cases
• Lead customer onboarding and training, including portal setup and configuration
• Manage a portfolio of customer accounts in a high-volume environment
• Conduct regular account reviews to identify adoption gaps and retention risks
• Support renewals, upsells, and expansions by aligning solutions to customer goals
• Act as the voice of the customer by capturing feedback for internal teams
• Collaborate with Sales to ensure smooth handoffs
• Monitor customer support tickets to ensure timely resolution

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role, preferably in SaaS or technology
• Strong communication skills for leading customer presentations
• Ability to work with data to guide customer discussions
• Highly organized with strong time-management skills

Preferred Qualifications

• Previous experience as a Customer Success Specialist
• Automotive or dealership industry experience

Benefits

• Competitive salary and benefits package
• Medical, dental, and vision insurance
• 401k and equity benefits
• Paid time off
• Opportunities for professional development