Customer Success Specialist

Responsibilities

• Respond to dental professionals’ inquiries, complaints, and requests regarding the Invisalign system via phone and email
• Proactively handle customer situations to reach resolutions in a timely, professional, and tactful manner
• Build and maintain long-term relationships with customers
• Provide education regarding company products and services
• Accurately document all customer interactions and information in the company database
• Monitor and report trends in customer requests and issues to management
• Collaborate with multiple departments including Sales, Logistics, and Clinical Support to achieve holistic solutions

Requirements

• Bachelor's degree or equivalent professional experience
• 1–3 years of experience in a customer service or customer-based environment
• Fluency in both Polish and English (written and verbal) is required
• Proficiency in software environments; experience with Salesforce.com or SAP is a significant plus
• Strong communication skills and a customer-centric attitude
• Ability to manage multiple demands, including prioritization and responsiveness

Benefits

• Private healthcare via Luxmed
• Multisport card
• Private life insurance
• Meal vouchers and subsidies
• Co-financing of company products
• Employee Support Program
• Performance-based bonus eligibility

About the Company

Align Technology is a global leader in medical device innovation, dedicated to transforming smiles and changing lives. We are a community of game-changers united by the power of a smile, driven by our core values of agility, customer focus, and accountability. We foster an inclusive, global workplace that celebrates diversity and empowers employees to thrive through continuous learning and professional development.