Customer Success Representative, Velocity

Responsibilities

• Manage the renewal of customer maintenance contracts within an assigned territory to ensure high retention rates
• Provide timely quotes and proposals to customers and channel partners
• Drive revenue growth through upselling premium services and identifying add-on product opportunities
• Proactively monitor expiring agreements and execute actions to ensure continuous maintenance coverage
• Handle customer and partner inquiries regarding pricing, co-terming, and contract reinstatements
• Conduct outbound calls to reactivate customers with lapsed support
• Maintain impeccable Salesforce hygiene by accurately recording all customer and partner activities
• Collaborate cross-functionally with Sales teams to ensure customer satisfaction and meet KPIs

Requirements

• Bachelor's Degree (or equivalent combination of education and experience)
• Advanced proficiency in both English and German
• Strong data analysis skills with experience compiling and reporting data
• Proficiency with Salesforce.com
• Exceptional organizational and multitasking skills in a fast-paced environment
• High-energy, self-motivated approach to handling high volumes of email and telephone communication
• Superb customer service and communication skills

Benefits

• 21 annual vacation days plus additional days based on tenure and "VeeaMe Days" for self-care
• Private health, dental, and vision insurance for employees and dependents
• Monthly lifestyle and daily meal benefits via Edenred and a flexible cafeteria platform
• Life, critical illness, and disability insurance coverage
• 24 paid volunteer hours annually through Veeam Cares
• Access to learning platforms including LinkedIn Learning, O’Reilly, and Bookster

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we empower businesses to accelerate safe AI at scale.