Customer Success Representative, Velocity

Responsibilities

• Manage the renewal of customer maintenance contracts within an assigned territory to ensure high retention rates.
• Drive revenue growth by identifying upselling opportunities for premium services and additional Veeam products.
• Provide timely quotes and proposals to customers and channel partners.
• Proactively monitor expiring agreements and execute actions to ensure continuous maintenance coverage.
• Handle customer and partner inquiries regarding pricing, co-terming, and contract reinstatements.
• Conduct outbound calls to reactivate customers with lapsed support.
• Maintain impeccable data hygiene by accurately recording all activities in Salesforce.com.
• Collaborate cross-functionally with Sales teams to meet KPIs and customer satisfaction goals.

Requirements

• Bachelor's Degree (or equivalent combination of education and experience).
• Advanced proficiency in both English and German.
• Proven experience in data analysis, including compiling, querying, and reporting.
• Proficiency with Salesforce.com.
• Exceptional organizational and multitasking skills in a fast-paced environment.
• Strong customer service skills and a high-energy, self-motivated approach.

Preferred Qualifications

• Basic knowledge of the virtualization industry.
• Experience in high-velocity sales or customer success environments.

Benefits

• 21 annual vacation days plus additional days based on tenure and "VeeaMe Days" for self-care.
• Private health, dental, and vision insurance for employees and dependents.
• Monthly lifestyle and daily meal benefits via Edenred and a flexible cafeteria platform.
• Life, critical illness, and disability insurance coverage.
• Access to professional development tools like LinkedIn Learning and O’Reilly.
• 24 paid volunteer hours annually through Veeam Cares.

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we empower businesses to accelerate safe AI at scale.