Customer Success Representative

Responsibilities

• Manage the renewal of customer maintenance contracts within the assigned territory to ensure high retention rates
• Drive revenue growth by upselling customers to premium services and identifying add-on sales opportunities
• Proactively monitor expiring agreements and execute timely actions to ensure continuous maintenance coverage
• Provide accurate proposals, quotes, and pricing information to customers and channel partners
• Handle inquiries related to co-terming, up-selling, and the reinstatement of lapsed maintenance contracts
• Conduct outbound calls to reactivate customers with lapsed support
• Maintain impeccable data hygiene by accurately recording all activities in Salesforce.com
• Collaborate cross-functionally with Sales teams to ensure customer satisfaction and meet KPIs

Requirements

• Bachelor's Degree (or equivalent combination of education and experience)
• Advanced proficiency in both English and French
• Proven experience in data analysis, querying, and reporting
• Proficiency with Salesforce.com
• Exceptional organizational and multi-tasking skills in a fast-paced environment
• Strong customer service and communication skills

Benefits

• 21 annual vacation days plus additional days based on tenure and "VeeaMe Days" for self-care
• Private health, dental, and vision insurance for employees and dependents
• Monthly lifestyle and daily meal benefits via Edenred and a flexible cafeteria platform
• Life, critical illness, and disability insurance coverage
• Access to professional development tools including LinkedIn Learning, O’Reilly, and mentoring programs
• 24 paid volunteer hours annually through Veeam Cares

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we empower businesses to accelerate safe AI at scale.