Customer Success Representative

Responsibilities

• Manage the renewal of customer maintenance contracts within an assigned territory to ensure high retention rates.
• Drive revenue growth by upselling customers to premium services and identifying add-on sales opportunities.
• Proactively manage the annual pipeline by conducting customer experience assessments and environment health checks.
• Perform cold calling to reactivate customers with lapsed support.
• Collaborate cross-functionally with Deal Desk, Legal, and Sales teams to prepare special terms and complex offers.
• Maintain accurate forecasts, business analysis, and impeccable data hygiene within Salesforce.com.
• Assist customers with licensing transfers and support ticket escalations to ensure satisfaction.

Requirements

• Bachelor's Degree (or a combination of relevant education and experience).
• Advanced proficiency in both English and German.
• Proven track record of meeting or exceeding sales quotas and KPIs.
• Experience in Sales, Account Management, Customer Success, or Renewals.
• Strong data analysis skills with the ability to compile, query, and report insights.
• Exceptional organizational skills and the ability to manage complex customer requests in a fast-paced environment.

Preferred Qualifications

• Proficiency with Salesforce.com.
• Experience supporting large-scale, enterprise-level accounts with complex technical configurations.

Benefits

• 26 days of annual leave plus 4 extra "VeeaMe Days" for self-care.
• Comprehensive medical, dental, and life insurance.
• Monthly meal allowance (Edenred) and fully covered MultiSport card.
• Employer pension contributions via PPK.
• Access to professional development through LinkedIn Learning, O’Reilly, and internal workshops.
• Paid volunteer hours and mental health support through therapy sessions.

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we empower businesses to accelerate safe AI at scale.