Customer Success Representative

Responsibilities

• Serve as a member of the regional sales team to provide updates and gather feedback
• Provide cross-region support to channel partners and sales employees for technical issues in order entry, shipping, and reconciliation
• Manage shipment scheduling and address shipping issues
• Provide system support through CRM functionality training
• Address incoming calls and emails to the general support line
• Participate in User Acceptance Testing (UAT) sessions and collaborate with IT to resolve issues
• Support accurate order and account data in the CRM system
• Support various programs and customer/channel partner initiatives

Requirements

• Minimum of 2 years of work experience in a customer-facing role
• AA, AS, or relative experience required; BS or BA preferred
• Valid driver’s license
• Authorization to work in the United States
• Ability to travel up to 20%

Preferred Qualifications

• Prior agricultural experience
• Knowledge of agriculture, crops, seed, bioscience, or biochemistry
• CRM system experience

About the Company

Pivot Bio is pioneering game-changing advances in fertilizer technology by harnessing the power of naturally-occurring microbes and modern gene editing to provide nitrogen to crops.