Customer Success Representative

Responsibilities

• Guide customers through all pre-installation steps to ensure they are install-ready
• Manage scheduling for walk-throughs and installations
• Proactively follow up with homeowners via video conference, phone, text, and email
• Handle requotes in collaboration with field service managers and sales teams
• Serve as the primary point of contact for homeowners after a sale closes
• Maintain clear communication with Sales, Operations, and Installers
• Track customer milestones and report progress within the CRM

Requirements

• 1–3 years of experience in Customer Success, Account Management, or Sales
• Strong verbal and written communication skills
• Experience working in a CRM system such as HubSpot or Salesforce
• Comfort working in a startup or growth-stage environment

Benefits

• Dental, Vision, and Life Insurance premiums fully paid
• 85% of Health Insurance premiums paid
• Education Support
• Parental Leave Top Up
• 401k program

About the Company

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use by building a vertically integrated home electrification company.