Customer Success Representative

Responsibilities

• Manage and resolve customer enquiries via chat, email, and phone
• Assume accountability for the customer lifecycle from onboarding to technical troubleshooting
• Collaborate with Product, Marketing, and Sales to optimize user experience
• Facilitate client integration through platform demonstrations
• Identify growth opportunities and refer qualified leads to Sales
• Track performance data and operational KPIs to improve customer experience
• Serve as a liaison between the business and international operators

Requirements

• Fluency in Dutch and English
• Proficiency in French or other languages is a plus
• Proven track record in customer service, success management, or sales
• Strong problem-solving skills for technical escalations
• Proficiency in Microsoft Office ecosystem
• Ability to work autonomously in a dynamic environment

Preferred Qualifications

• Cross-selling and up-selling experience
• Experience working within telecoms or technology industries

Benefits

• Salary between €28,000 and €33,000 per year plus 8% holiday pay
• 27 days paid leave and birthday day off
• Mental Health Support through Calm and Wellbeing leave
• Unlimited professional and personal learning
• Total Rewards including retirement planning, healthcare, and life assurance
• Epic team socials

About the Company

Commify is a CPaaS leader with 25 years of experience, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.