Customer Success Representative

Responsibilities

• Serve as the primary commercial point of contact for satellite bandwidth customers, ensuring all contractual obligations are met and tracked to closure.
• Lead responses to customer commercial requests and partner with the Finance department to track, manage, and forecast revenue.
• Ensure the accuracy of billing triggers and commercial data.
• Coordinate with engineering and product teams to understand technical issues and provide meaningful context to customers.
• Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.

Requirements

• 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role.
• Financial literacy and a strong comfort level with contracts and revenue tracking.
• Willingness to travel up to 20%.
• U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status (required for export control compliance).

Preferred Qualifications

• A degree or professional background in a technical field such as Engineering, Physics, Math, or Computer Science.
• Experience translating complex technical information ("engineer-speak") into clear customer communications.
• Experience analyzing contracts or managing complex spreadsheets.
• Ability to drive complex projects to completion in a high-energy, fast-paced environment.

Benefits

• Competitive base salary ($70,000 - $125,000 USD) and significant equity package via incentive stock options.
• High-quality company-subsidized healthcare, disability, and life insurance.
• 401(k) retirement planning and flexible PTO.
• Free on-site catered meals at our San Francisco headquarters.

About the Company

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. We provide dedicated, secure networks to large enterprises, sovereign governments, and the US military. With five satellites currently on orbit and a backlog of more than $1 billion in commercial contracts, we are scaling rapidly to connect the world.