Customer Success Renewals Specialist – Support Contracts (North America)

Responsibilities

• Manage a defined portfolio of customer accounts to ensure the timely and full renewal of support contracts.
• Engage customers and channel partners ahead of contract expiration to communicate value and renewal options.
• Use Salesforce to manage renewal opportunities, track progress, maintain contract data, and support forecasting.
• Collaborate with Sales, Channel, Contracts, and Operations teams on pricing, terms, and renewal execution.
• Identify renewal risks early and escalate to leadership for proactive mitigation.
• Provide first-line support for renewal-related inquiries regarding contract scope, pricing, and logistics.

Requirements

• Bachelor's degree.
• Strong customer engagement and communication skills.
• Ability to manage contract lifecycles and drive recurring revenue.

Preferred Qualifications

• 1–2 years of experience in Renewals, Customer Success, Inside Sales, or Contract Management.
• Proficiency with CRM tools, specifically Salesforce, for opportunity management and reporting.
• Experience supporting customers based in North America.

Benefits

• Comprehensive mindfulness programs including a premium Calm membership.
• Volunteer Paid Time Off (available after 6 months) and a company donation matching program.
• Employee Assistance Program and personalized wellbeing programs through OnTrack.
• Access to an on-demand digital course library for professional development.

About the Company

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, we connect the imaginations of people with the potential of technology to expand what is humanly possible.