Customer Success Renewals Representative

Responsibilities

• Manage the renewal of customer maintenance contracts within the assigned UK&I territory
• Drive revenue through customer retention and upselling premium services or add-on products
• Proactively manage the annual pipeline by conducting customer experience assessments and health checks
• Perform cold calling to reactivate customers with lapsed support
• Collaborate cross-functionally with Deal Desk, Legal, and Sales teams to manage special terms and complex offers
• Provide support to channel partners to ensure successful renewal closures
• Maintain impeccable Salesforce hygiene by accurately recording all customer and partner activities
• Meet daily and weekly SLAs while maintaining high customer satisfaction ratings

Requirements

• Bachelor's Degree (or a combination of relevant education and experience)
• Advanced proficiency in English
• Proven experience in Sales, Account Management, Customer Success, or Renewals
• Demonstrated track record of overachieving sales quotas and KPIs
• Proficiency with Salesforce.com
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Ability to communicate and influence stakeholders at all levels, including executive leadership

Benefits

• 21 annual vacation days plus additional days based on tenure and "VeeaMe Days" for self-care
• Private health, dental, and vision insurance for employees and dependents
• Monthly lifestyle and daily meal benefits via Edenred and a flexible cafeteria platform
• Life insurance, critical illness, and disability coverage
• Access to professional development via LinkedIn Learning, O’Reilly, and internal workshops
• 24 paid volunteer hours annually through Veeam Cares

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we empower businesses to accelerate safe AI at scale.