Customer Success

Responsibilities

• Deliver expert training sessions tailored to Direct Material and Electronics Sourcing professionals
• Manage client relationships across all organizational levels, from end-users to VP-level stakeholders
• Lead regular business reviews with key client stakeholders to ensure platform value
• Identify and summarize direct material cost savings opportunities using the Part Analytics platform
• Provide strategic negotiation support and best-practice enablement to procurement teams
• Evangelize new platform features and identify upsell or cross-sell opportunities
• Collaborate with product teams to refine new concepts based on client needs and industry trends

Requirements

• Minimum of 5 years of Account Management or Customer Success experience in supply chain, consulting, B2B SaaS, or the electronics industry
• Bachelor's degree in Business, Supply Chain Management, or a related field
• Deep understanding of direct material sourcing processes within manufacturing
• Strong analytical and problem-solving skills to provide insightful data analysis
• Proven ability to communicate complex concepts effectively to diverse stakeholders
• Ability to travel to client sites as needed

Preferred Qualifications

• Experience delivering advisory services within the SaaS or procurement domain
• Certifications in relevant methodologies such as APICS, Lean, or Six Sigma

About the Company

Renesas is an embedded semiconductor solution provider driven by the purpose to make lives easier. Through Part Analytics, an Altium Company, we provide AI-powered supply management software that empowers manufacturing companies to accelerate product development, improve profit margins, and uncover hidden supply chain risks.