Posted 16 hours ago
Customer Success Programs Lead (Scale)
JuiceboxCustomer Success Programs Lead (Scale)
Requirements
4+ years in Scaled CS or CS Strategy & Ops, Experience building scaled customer programs, Proficiency with HubSpot, Pylon, or Gainsight, Experience with AI tooling
Skills
SaaSAI
About the role
About the Company
Juicebox is on a mission to help teams win the talent war. We are one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs, alongside over 5,000 customers.
Responsibilities
- Own customer health scoring to provide early risk detection and expansion opportunities
- Design automations, sequences, and triggered workflows to scale CSM engagement
- Build lifecycle automation for onboarding, adoption, renewal, and expansion
- Unify customer intelligence by integrating product usage, Slack, Gong, and other signals
- Drive commercial growth through automated renewal and upgrade motions
- Partner cross-functionally with CS Programs, Growth, Product, and Marketing
Requirements
- 4+ years in Digital Customer Success, Scaled CS, Lifecycle Marketing, or CS Strategy & Ops at a high-growth SaaS company
- Proven experience building scaled customer programs and automation from the ground up
- Hands-on experience with AI and CS tooling such as Claude, HubSpot, Pylon, or Gainsight
- Analytical and data-driven mindset with a track record of measuring impact
- Ability to thrive in ambiguity with a founder mentality
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Get started — it's freeCustomer Success Programs Lead (Scale)
Juicebox · San Francisco
