Customer Success Programs Lead

About the Company

Juicebox is on a mission to help teams win the talent war. We are one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs.

Responsibilities

• Customer Education: Build scalable programs including onboarding academies, playbooks, in-product education, webinars, and office hours to drive product adoption.
• Community Programs: Build and grow customer communities through forums, Slack groups, user events, and customer-led content to foster peer learning and advocacy.
• Champion Programs: Identify and activate customer champions through CABs, betas, events, case studies, and references to drive expansion.

Requirements

• 4+ years in CS Programs, Customer Education, Community, Champions, or Lifecycle roles at a fast-growing company
• Proven experience building at least one of these motions from scratch
• Executive presence with the ability to engage senior stakeholders
• Strong content and communication instincts
• High energy and ability to manage multiple projects simultaneously
• Founder mentality with the ability to operate independently without existing playbooks