Customer Success Programs Lead

About the Company

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Juicebox is one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs.

Responsibilities

• Own customer health scoring to provide early risk detection and expansion opportunities
• Design automations, sequences, and triggered workflows to scale CSM engagement
• Build lifecycle automation for onboarding, adoption, renewal, and expansion
• Unify customer intelligence by integrating product usage, Slack, and Gong signals
• Drive commercial growth through automated renewal and upgrade motions
• Partner cross-functionally with CS Programs, Growth, Product, and Marketing

Requirements

• 4+ years in Digital Customer Success, Scaled CS, Lifecycle Marketing, or CS Strategy & Ops at a high-growth SaaS company
• Proven experience building scaled customer programs and automation from the ground up
• Hands-on experience with AI and CS tooling (e.g., Claude, HubSpot, Pylon, Gainsight)
• Analytical and data-driven mindset with a track record of measuring impact
• Ability to thrive in ambiguity and build systems from scratch
• Strong perspective on AI-native Customer Success

Requirements

• Must be in or willing to relocate to San Francisco
• Ability to work in-person 5 days a week