Customer Success Programs Lead

About the Company

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Juicebox is one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs.

Responsibilities

• Build scalable customer education programs including onboarding academies, playbooks, and webinars to drive product adoption
• Develop and grow customer communities through forums, Slack groups, and user events to foster peer learning and advocacy
• Identify and activate customer champions through CABs, beta programs, case studies, and references
• Create repeatable, scalable motions that reduce CSM burden and accelerate NRR

Requirements

• 4+ years in CS Programs, Customer Education, Community, Champions, or Lifecycle roles at a fast-growing company
• Proven experience building at least one of these motions from scratch
• Strong executive presence and ability to engage senior stakeholders
• Excellent content and communication skills with the ability to simplify complex concepts
• Founder mentality with the ability to operate independently without existing playbooks
• Must be located in or willing to relocate to San Francisco for in-person work 5 days a week