Customer Success & Onboarding Manager

Responsibilities

• Lead the onboarding process for new practices, ensuring smooth implementations and exceptional first experiences.
• Deliver engaging, hands-on training sessions to turn clinical teams into confident platform champions.
• Build strong, trusted relationships with stakeholders ranging from practice owners to receptionists.
• Analyze product usage and deliver monthly reports to stakeholders to highlight impact and encourage adoption.
• Showcase and teach cutting-edge AI features to help users enhance patient care and streamline workflows.
• Collaborate with Sales and Product teams to ensure customers derive maximum value from the platform.
• Develop and iterate scalable onboarding frameworks and repeatable processes to support rapid growth.

Requirements

• Excellent communication skills with the ability to engage stakeholders at all levels and build trust.
• Strong problem-solving ability and the capacity to create processes from scratch.
• Ability to build, iterate, and validate workflows quickly in a fast-paced environment.
• Comfortable with face-to-face engagement and visiting clinical practices in person.
• Ability to commute to our London office on Mondays, Wednesdays, and Fridays.

Preferred Qualifications

• Experience in Customer Success, Onboarding, or Post-Sales roles.
• Background in healthcare or dental industries.
• Experience working within a high-growth healthtech startup.

Benefits

• 25 days holiday plus your birthday off.
• Vitality Health private medical insurance.
• Hybrid working model with regular team lunches, quarterly socials, and an annual company retreat.
• High levels of ownership and the opportunity to shape company-wide processes.

About the Company

01Health is a Balderton-backed, Series A healthcare platform moving from a single-specialty company to a multi-vertical specialist platform. We embed AI as clinical infrastructure to help clinicians deliver the latest innovations in healthcare. Backed by investors behind Revolut and CityMapper, we are scaling rapidly across the UK and the US to improve the standard of care for millions.