Customer Success Officer

Responsibilities

• Serve as the primary point of contact for customers to build and maintain long-lasting merchant relationships
• Address merchant queries, concerns, and complaints in a prompt and professional manner
• Drive merchant retention through proactive rate reviews, cross-selling, and product guidance
• Monitor merchant turnover and analyze credit and operating risks associated with business opportunities
• Provide feedback to the business to act as a change catalyst for improving products and services
• Ensure strict compliance with internal policies, card association rules, and regulatory requirements including KYC/AML/TF
• Deliver regular daily, weekly, and monthly reporting to management

Requirements

• Excellent sales and negotiation skills for both internal and external stakeholders
• High level of verbal and written communication skills in both Maltese and English
• Strong business acumen and commercial awareness within the card payment industry
• Solid time management, planning, and organizational abilities
• Proficiency in MS Word and MS Excel
• Client-oriented mindset with a focus on delivering professional service

Preferred Qualifications

• 1+ years of experience in a similar customer success or account management position

Benefits

• Private Health Insurance
• Employee life insurance
• Additional leave days beyond the legal minimum
• Monthly lunches provided in the office

About the Company

Global Payments is a Fortune 500 company that empowers simple, fast, and secure payments for everyone. We have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world, from ambitious startups to global enterprises.