Customer Success

About the Company

Meter builds better networks by designing and building enterprise hardware, intuitive software, and streamlined operations. Ambitious companies and enduring institutions like Bridgewater, Lyft, and Reddit rely on Meter to keep their thousands of employees and locations online and productive.

Responsibilities

• Manage a high-volume book of accounts across a range of sizes and verticals
• Kick off relationships with new customers and set clear expectations for partnerships
• Run dashboard walkthroughs with IT administrators and gather feedback for product improvement
• Partner with Support to build standard playbooks for common non-technical customer tickets
• Audit accounts to assess sentiment and schedule Quarterly Business Reviews (QBRs)
• Review expansion signals like headcount growth or leasing activity to proactively engage customers
• Debrief support escalations with engineering to translate pain points into actionable feature requests

Requirements

• Strong customer-facing instincts and ability to identify true customer needs
• Excellent communication skills and high attention to detail
• Interest in operational challenges and scaling customer success functions
• Ability to manage high-volume account books and drive expansion
• Ownership mindset focused on long-term customer success and company growth